FREQUENTLY ASKED QUESTIONS
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Our success is derived from the trust and loyalty of our repeat customers, and the expertise of our Factory trained Technicians. We measure our performance by the feedback our loyal customers have given us throughout the years. It takes many years to develop a reputation for expertise, quality and integrity.
That is why we provide our customers with personalized attention and do everything in our power to make the maintenance of your vehicle our top priority. We may not be the least expensive, however we always have been the Best Value! We pride ourselves on the ability to repair or service most cars on the same day and we carry a large inventory of OEM quality parts to insure quick and professional service. All work is done by appointment only.
What is your policy on customer supplied parts?
Do you bring your steak to a restaurant? But seriously, we prefer not to install parts that a customer brings to our facility. There are several reasons for this: First, how does the customer know what part to supply? Who diagnosed what is wrong with the vehicle? Is the part the correct application, i.e., the correct chassis number or engine number? Many parts are different based on whether the car has is turbo or has ABS brakes etc. Is the part supplied up to our quality standards? We pride ourselves on quality work and that includes quality parts. In our opinion, bringing your own parts is the same as taking your own food to a restaurant. However, that being said, we will install your parts but we do charge additional labor.
Can you tell me what is wrong with my car over the phone?
In most cases we cannot accurately diagnose your vehicle over the phone. Your Volvo® is an extremely complex piece of machinery that requires hands-on testing and inspection.
How often should I have my car serviced?
It varies from model to model, but as a general rule you should change your oil every 3 – 4 thousand miles and perform the annual recommended factory scheduled maintenance.
The salesman at the dealership I purchased my new car from said that if I have you work on my car it will void my warranty. Is this true?
False! Consumers are entitled to have their cars serviced wherever they choose. Always read your warranty to understand what constitutes a covered service item. As long as detailed records are kept (as we do here for all of our customers) and the service intervals are met with Genuine parts.
We were recently honored by the CarfixDirectory as one of the highest rated independent repair shops specializing in the repair of Volvo® automobiles
We do accept drop-offs. However, they are placed on the schedule after the vehicles with an appointment. We will make every effort to complete the repairs as soon as possible. Please use our appointments feature or give us a call at 303.736.6981 for information or to schedule your service work.